How LeadVio works

From browsing to doorstep ??? what happens in between, in plain language.

For shoppers

1. Browse or search. Use the 50+ departments at the top of the page or the search bar. Filter by price, rating, location, seller tier, and more.
2. Add to cart. Items from any number of sellers go into one cart.
3. Pay one total. One checkout, your choice of card, wallet, bank transfer, or crypto. LeadVio holds the funds in escrow.
4. Track everything. Each seller dispatches their items separately. Tracking lives in My orders ??? you get email updates at every milestone.
5. Confirm delivery. Once everything arrives, click Confirm. The seller is paid. If anything is wrong, open a dispute and we step in.

For sellers

1. Apply at Become a seller. We need a government ID and a business proof (utility bill, business license, or equivalent).
2. Get verified usually within 24 hours, often faster.
3. List products. Add manually with our editor, or bulk-import via CSV. Up to 50 product photos per listing.
4. Receive orders in your seller dashboard. We send you the buyer???s shipping address.
5. Ship within your stated handling window (usually 1-3 business days). Update the tracking when you have it.
6. Get paid on delivery confirmation. Withdraw any time after that to bank, PayPal, or crypto wallet.

How disputes work

If a buyer reports a problem:

1. Day 0: Buyer opens a dispute from My orders. The seller is notified instantly.
2. Day 1-3: The seller responds. They can refund in full, partially, offer a replacement, or contest with evidence (photos, tracking, original messages).
3. Day 3: If no response, or the parties can???t agree, either side can Escalate to LeadVio.
4. Day 3-8: A LeadVio mediator reviews the evidence and decides. We side with what the evidence supports ??? clear photos, courier proof of delivery, original chat history.
5. Day 8: Decision is final. Refund (if owed) is issued. Either side can appeal once with new evidence.

Buyer protection in detail

Every order is protected by LeadVio???s buyer guarantee. You get a full refund if:

• The item never arrives within the stated maximum window.
• It arrives damaged or defective.
• It???s significantly not as described (wrong colour, wrong size, missing parts, counterfeit).
• It???s dangerous, recalled, or illegal in your country.

We win ~97% of escalated disputes for buyers. The 3% the buyer loses are mostly cases where evidence shows the item was genuinely as described and delivered.

Seller protection

Sellers are protected when:

• They???ve shipped to the address LeadVio provided (proof of delivery is enough).
• The buyer???s complaint isn???t supported by evidence (e.g. "broken" with no photos).
• The buyer is found to be a serial disputer (account-wide pattern).

Communication

• All buyer-seller messaging happens on LeadVio. Don???t share off-platform contact details ??? it voids your protection.
• Messages are stored for 2 years and used as evidence in disputes.
• Languages: English by default. Auto-translate is available for 24 other languages ??? toggle in your profile.

Safety

• Every seller is KYC-verified before going live.
• Every payment is encrypted with TLS 1.3.
• Every transaction is escrowed until you confirm delivery.
• Prohibited items (counterfeits, dangerous goods, illegal items) are blocked at listing time and randomly sample-audited.

What about taxes and customs?

• Sales tax / VAT: charged at checkout where required by law. We remit on your behalf for most jurisdictions.
• Import duties: for international parcels, paid by the recipient on delivery. We declare every parcel accurately.
• Income tax (sellers): we provide an annual report you can use for your tax filing.

Still have questions? Get in touch ??? we???re happy to walk you through.

Last updated: May 17, 2026.